Shipping & Returns

SHIPPING

General

All orders will be dispatched within 48 hours Australia Post. This excludes orders placed on a Friday, Saturday, Sunday and Public Holidays. Once an order has been dispatched, we cannot change the delivery address so please ensure you have provided the correct details. Our warehouse is located in Melbourne, Australia, therefore shipping times will vary depending on your location.

Once we have dispatched your order, you will receive a dispatch confirmation e-mail including the tracking details of your parcel.

Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. During these times, please allow an additional 3 business days for your order to be delivered. In the event that your order is affected by delay. Please note, we do not ship on the weekend or Public holidays.

 

Domestic Shipping

Gypsy and the Sun delivers nationwide via Australia Post and offers Standard Shipping & Express Shipping options at cart.

Standard Shipping: Orders arrive in 3-6 Business days depending on your location and 3-12 business days during high volume sale period, which includes end of season sales and holiday periods.

Express Shipping: Orders arrive in 1-5 Business Days depending on your location.

You will be required to sign for your delivery, we therefore recommend that you provide a daytime address where someone will be able to sign between 9am and 5pm.

In the case that no one is available to sign for the delivery, an attempted delivery card will be left with your local Australia Post outlet details. 

 

Ownership and Risk

Please be aware that once your product passes to you upon delivery at your specified delivery address. We require a signature for any product delivered, at which point responsibility for your purchase passes to you. We advise checking to ensure your product is intact when receiving your purchase.

 

EXCHANGES AND RETURNS

 

Return Policy

Subject to the terms set out in this Delivery and Returns Policy, we will ensure that you obtain a refund of equal value (excluding shipping and handling charges). Please note that all sale items are final sale.

 

Changed your mind?

Purchased product(s) from the Website and it’s not what you expected? You may return full price merchandise for ‘change of mind reasons’ within fourteen (14) days of receiving your order for a refund processed using the original form of payment (excluding shipping and handling charges).

Gypsy In The Sun accepts exchanges for full price items. If you would like to exchange an item for another size or different style please contact info@gyspyandthesun.com.au within 5 days of receipt of order.

Please keep in mind that Gypsy and The Sun  cannot accept the returned product(s) and cannot give a refund if:

(a) the return falls outside of the stated fourteen (14) day  period;

(b) the product(s) is worn, damaged or not in its original packaging; or

(c) the original label/swing tag has been removed (including swim protection sticker)

(d) we do not refund or exchange sale items

 

Return Instructions

To return a product, please follow the instructions below:

(a) Email us at: info@gypsyandthesun.com.au In your email, please include:

(i) Reasons for why you are returning the product(s); and

(ii) Attach a copy of the payment confirmation you received when placing the order.

(b) Pack the product(s) into their original packaging including the original and attached labels/swingtags in the case of clothing items.

(c) Address will be supplied via email.

(d) As Gypsy And The Sun is not liable for the loss of any product being returned we highly recommend that you return using registered mail.

Please ensure you full name and original order number are included in the return parcel. Once your return is received by Customer Service, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined.